Event Viewer

1. Search “event viewer” in the windows search bar.

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2. Click "import custom view..."

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3. Point to the “DSS ERROR REPORT.xml” file supplied by DSS. This can be downloaded here.

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4. select the “DSS ERROR REPORTS” under the custom views folder.

5. click “save all events in custom view as…“

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6. save as “YOUR_NAME_HERE”.evtx, to the desktop.

7. Click Display information for these languages, check English

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8. Send the .evtx file to DSS customer service